Practice text from real it help desk technicians work
This test uses original text modeled on everyday it help desk technicians tasks, not random words. Names, numbers and records are fictional.
Ticket 10442: User unable to connect to VPN after password change. Cleared saved credentials, reinstalled the VPN profile and confirmed successful connection. Advised user to update the password on their phone as well to prevent account lockouts. Ticket resolved.
Steps to reproduce: open the expense app, select New Report, attach a PDF receipt larger than 10 MB. Expected result: file uploads. Actual result: app freezes and shows a timeout error. Workaround: compress the PDF before uploading. Escalated to the application team.
Help desk technicians document tickets while they troubleshoot, often while talking to the user. Clear, fast notes make every handoff and escalation easier.
| Level | Speed |
|---|---|
| Typical minimum | 40 WPM |
| Competitive | 60+ WPM |
| Target accuracy | 95% or higher |
What you will type
Ticket notes, steps to reproduce, error messages and short commands.
Tips
- Practice typing exact error messages, including symbols and numbers.
- Write tickets so the next technician can act without calling you.
- Learn the keyboard shortcuts of your ticketing tool.
An orange pace caret moves at 40 WPM so you can see whether you are on track. Change it in Settings.
At 60 WPM you also meet typical requirements for
Data Entry, Programmers, Medical Transcription, Legal Secretaries, Transcriptionists, Virtual Assistants.
What 40 WPM and 60 WPM look like at work
How long everyday writing tasks take at the minimum speed employers ask for compared with a competitive speed:
| Task | Words | At 40 WPM | At 60 WPM |
|---|---|---|---|
| A short email | 120 | 3 minutes | 2 minutes |
| A cover letter | 350 | 8 minutes 45 seconds | 5 minutes 50 seconds |
| A one-page memo | 500 | 12 minutes | 8 minutes 20 seconds |
| A 1,000-word article | 1,000 | 25 minutes | 16 minutes |
| A 5-page school essay (double-spaced) | 1,250 | 31 minutes | 20 minutes |
| A 2,000-word report | 2,000 | 50 minutes | 33 minutes |
| A 10-page paper (double-spaced) | 2,500 | 1 hour 2 minutes | 41 minutes |
| A 50,000-word novel draft | 50,000 | 20 hours 50 minutes | 13 hours 53 minutes |
How employers test typing speed
- Format. Most pre-employment tests last 1 to 5 minutes and use paragraphs of business text rather than random words.
- Scoring. Employers usually look at net WPM and accuracy together. Many expect 95% accuracy or better, and some deduct for every uncorrected error.
- Where it happens. Often online through a staffing agency or assessment platform, sometimes in person on an unfamiliar keyboard.
- Proof. Some employers accept a certificate from a self-administered test. Ours carries a signed verification link; see verify a certificate.
How to put typing speed on your resume
Add it under Skills with the test type, for example: "Typing: 60 WPM, 98% accuracy (5-minute test)". Only list a speed you can reproduce on the employer's own test. Read typing speed on your resume.
A plan to reach 60 WPM
| Week | Daily routine (15 minutes) | Goal |
|---|---|---|
| 1 | 5 min common words, 5 min weak keys, one 1-minute test | 96%+ accuracy every test |
| 2 | 5 min letter pairs, 5 min punctuation, one 3-minute test | 43 WPM average |
| 3 | Pace caret set 5 WPM above your average, two 1-minute tests | Keep up with the pace caret |
| 4 | One 5-minute test, weak keys, sentences drill | 48 WPM average, consistency above 75% |
Where 40 WPM ranks
40 WPM is faster than 28% of typists, and 60 WPM is faster than 66%. See all bands below.
| Grade | Speed | Faster than | What it means |
|---|---|---|---|
| Beginner | 0 to 29 WPM | 0.5% of typists | Usually looking at the keys or typing with two to four fingers. Touch typing lessons give the biggest gains here. |
| Below average | 30 to 44 WPM | 14% of typists | Comfortable for messages and short emails. A few weeks of daily practice usually moves people into the average band. |
| Average | 45 to 59 WPM | 37% of typists | The speed of a typical computer user. Meets most office requirements, including the 40 WPM federal clerk-typist standard. |
| Above average | 60 to 74 WPM | 66% of typists | Faster than about two thirds of typists. Meets typical requirements for data entry, chat support and most administrative roles. |
| Fast | 75 to 89 WPM | 88% of typists | Faster than about 9 in 10 typists. Competitive for transcription, legal and executive assistant roles. |
| Expert | 90 to 119 WPM | 97% of typists | Fewer than 3 in 100 typists reach this band. Speed is no longer the limit for any common job. |
| Elite | 120+ WPM | more than 99.9% of typists | Competition-level typing. Very few people ever sustain this speed on varied text. |
Every way to practice on Typeri
| Mode | What it does | Best for |
|---|---|---|
| Time | Random common words for 15 seconds to 10 minutes, or any custom length | Benchmarks and stamina |
| Words | A fixed number of words, 10 to 200 or custom | Quick, repeatable checks |
| Quote | Real sentences in short, medium or long passages | Everyday writing speed |
| Zen | Type anything you like with no target text; Shift + Enter to finish | Warm-ups and free writing |
| Custom | Paste any text: a speech, an article or job vocabulary | Practicing exactly what you type at work |
| Code | Real code in 17 programming languages with auto-indent | Programmers |
| 10-key | Numeric keypad drills scored in keystrokes per hour | Data entry and accounting |
Add punctuation or numbers to time and words tests, switch between 12 languages, and open the settings to change text size, show an on-screen keyboard, add a pace caret or stop on errors.
More questions
How many words is a typing test for it help desk technicians? At the average speed of 52 WPM you will type about 156 words. At 40 WPM about 120 words, and at 80 WPM about 240 words.
How accurate is the typing test for it help desk technicians? It counts only correctly typed characters and uses the standard five-characters-per-word formula, the same method employers and typing schools use. For a reliable number, take the test three times and average the results.
Why is my score lower than on other sites? Many sites report raw speed or round up. Typeri reports net speed, so uncorrected mistakes do not count. Text difficulty also matters: punctuation, capitals and numbers all slow everyone down.
Does the test work on a phone? Yes. Tap the text to open your keyboard. Phone typing is usually slower than a physical keyboard, so compare phone results with other phone results.
How often should I test? Once or twice a day is plenty. Spend the rest of your practice time on drills for your weakest keys and letter pairs, which is where improvement comes from.
Related
Frequently asked questions
What typing speed do it help desk technicians need?
Employers commonly look for at least 40 WPM, and 60+ WPM makes you a strong candidate. Accuracy of 95% or higher matters just as much.
Can I get a certificate for it help desk technicians job applications?
Yes. After a test of one minute or longer, click Certificate to download one with a verification ID that employers can check on our verification page.